Most common questions

How much does shipping cost?

Shipping cost varies all around the world, we ship from our warehouse located in Austria. The price may vary, according to destination, between 10 and 50 EUR. For details please check our Shipping Policy.

Where do you deliver?

We deliver across the world.

What payment methods do you accept?

We accept Visa, Mastercard, or American Express credit, as well as PayPal.

Tracking & delivery

When will my order be shipped?

We strive to have standard in-stock orders dispatched within 24 hours of your order being placed and paid for.

Can I change my delivery address?

Yes, you can change your delivery address (assuming your order has not been dispatched). We recommend that you call us immediately as soon as you realize that your order address may be incorrect. If your order is already in transit, we may ask the courier if the delivery address can be changed but you may incur additional costs.

How can I track my order?

Use Track my Order page.

Returns & Refunds

What is your Returns Policy?

You have 14 days from the moment your order's been delivered or made available for collection to return an item.

For all returns, we aim to refund you within 14 days of receiving the returned item.

For more details, please check our Returns Policy.

How do I return something to you?

Once your return has been received by our warehouse, we'll email you to let you know whether a refund has been issued.