Need to return something?
If something is not right, or you would like a refund or Exchange:
1. Send us an email right away if you want us to reserve another size/ product for you.
2. Fill out this form.
3. Enclose this form with your parcel and send it back to us. Retain a proof of postage.
Fill out the form and send it back to us with the item/s within 7 days of your delivery. For customers with residence in Germany the form and send it back to us with the item/s within 14 days of your delivery.
Please return to the following address:
E35 KG, Schottenfeldgasse 67, A-1070 Wien, Austria
Return policy – EU residents
The customer bears the charges for returning the package to us, in case of an exchange we will then send the exchange item/s back to you free of charge. We can not be held liable for packages that are lost or damaged during transfer.
Return policy – Non EU residents
Please declare value of package to 0 (zero) for quicker expedition. The cost of returning the parcel is your responsibility. In case of an exchange we will then send you the exchange item/s back to you free of charge. We can not be held liable for packages lost or damaged during transfer.